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Customer Terms and Conditions

Labels should be inspected immediately upon receipt.

Please notify Symbology Label Products of issues within 30 days of receipt.

Ideal Storage Conditions

Temperature: 72°F ±2°F

Relative humidity: 50% ±5%

Returns and Warranties

No returns will be accepted without authorization. Please contact customer service to request a RMA number. All returning packages and documents must be marked with the RMA number.



Supplier Terms and Conditions

1. Certification of Conformance

When required, the supplier will certify that any materials, processed and finished items supplied under this order were inspected and/or tested and conform to the requirements of this order. Requested material certificates or certificates of conformances must accompany each shipment.  Each document is to be signed by a representative of the seller’s company and reference Symbology Label Products purchase order, part number, serial number, lot number and item nomenclature as possible.

5. Quality Assurance System

The buyer, the buyer’s customer representatives and/or any authorized representatives of the government of the United States, reserves the right to evaluate the adequacy of the seller’s quality program through on-site audits or perform product verification at supplier’s premises.  Also allowed are access to any records of inspections, tests and evaluations performed during production and acceptance at any time. Any nonconforming parts are to be identified and returned to Symbology Label Products.  If purchased product has a shelf life, it must be received with at least 75% remaining.

Suppliers Subcontracting / Outsourcing

The supplier is required to flow down to sub-tier suppliers the applicable requirements in the purchasing documents, including key characteristics where required, unless contractual requirements prohibit supplier subcontracting / outsourcing without prior approval.

6. Confidential Information

Seller will not disclose to any person outside of its employ or use for any purpose other than to fulfill its obligations under this order, which has been disclosed to the seller by buyer. Seller will safeguard such information at least to the same extent as with seller’s proprietary information.

3. Supplier Changes

The supplier is obligated to give notification of changes to their product, process or service that would affect product requirements, including regulatory requirements. Symbology Label Products must be notified of such a change.  Symbology Label Products and/or its customers will evaluate whether the changes have an effect on the quality of the finished device and whether they are acceptable or not.  This evaluation will be documented and records maintained in the Symbology Label Products technical data file.

7. Product Recall

There must be a product recall method established at the supplier’s premises as part of their product control, confirming lot traceability if necessary. 

4. Workmanship

Any items on this order will be handled individually to avoid blemishes.  Items are to be packed in containers, or separated individually in keeping with good commercial practices to preclude any damage being incurred during shipping. Symbology Label Products reserves the right to issue a Supplier – External NCR when a supplier does not meet Symbology Label Products requirements.  The supplier has 15 working days to respond to Supplier – External NCR or Symbology Label Products can withhold payment for services. Symbology Label Products has the right to return defective product at the supplier’s expense.